PMHCC Programs

Coordinated Consumer Services

Coordinated Consumer Services operates under the auspices of the Philadelphia Office of Mental Health (OMH) for the purpose of providing clinical support to that office. Unlike OMH whose primary focus is on contracting with and monitoring of provider agencies, Coordinated Consumer Services is directly involved with the clinical care of specific consumers. It coordinates its efforts with all components of the Behavioral Health System, including Community Behavioral Health (the City’s managed care organization), OMH, the Office of Addiction Services, the Continuity of Care Teams, other Offices under the Deputy Mayor for Health and Opportunity, State and community hospitals, community provider agencies, and various State agencies.

Coordinated Consumer Services is composed of four units:

Targeted Case Management (TCM), Transitions, Integration and Partnerships Unit (TIP), Behavioral Health and Justice Related Services Division (BHJRS), and the Admission, Discharge and Planning Team (ADAPT).

Targeted Case Management Unit (TCM)

This unit provides technical assistance and support to agencies which provide Targeted Case Management services to individuals meeting medical necessity criteria. Targeted Case Management services assist consumers in accessing, linking, and participating in treatment and support services as well as in a variety of community resources. The TCM Unit is responsible for authorizing these case management services, providing concurrent reviews every six months or at the time a consumer transitions from one level of care to another and approving discharges. For those individuals who have Medical Assistance, the Targeted Case Management Unit coordinates closely with Community Behavioral Health.  A Rapid Response Team (RRT) provides short-term outreach services to adult consumers without case management services who have been identified as having been involuntarily committed 2 or more times in a 12-month period; or who have been seen frequently in Crisis Response Centers, inpatient units, or Mental Health Court; or who have had multiple contacts with the Mental Health Delegate.

Transitions, Integration and Partnerships (TIP) Unit

The Transitions Integration and Partnerships (TIP) Unit manages DBHIDS resources focused on ending homelessness and increasing opportunities for Community Inclusion for persons with significant behavioral health challenges. The unit has planning and operational responsibility for DBHIDS Homeless Services and grant funded living situations.
Resources focused on ending homelessness include leadership and support for street outreach, liaison activities with the City's Office of Supportive Housing and other city and community agencies focused on the goals of the Mayor's Ten Year Plan to end Homelessness.
The other major unit function is to match priority individuals to an appropriate living situation for persons with significant behavioral health challenges. While housing and mental health residential services are not an entitlement service, the unit assists such priority persons to be effectively and strategically matched to the living sitiation that will optimize recovery and ensure maximized community inclusion opportunities. The unit assures that participants live in the most clinically appropriate settings possible and makes the most efficient use of the residential resources available to the County OMH. TIP accomplishes its mission via centralized gatekeeping of admissions to and discharges from OMH-subsidized residences and a coordinated system to routinely review the status of clients residing at each site. The network of residential resources comprises approximately 1700 beds operated by 30 agencies at 170 sites. A sophisticated database created by OMH's Research and Information Management (RIM) unit enables TIP to keep track of all of the clients currently residing in its network of mental health programs (and their readiness/need to move to another, more appropriate level of care) as well as those clients who are awaiting placement.

Behavioral Health and Justice Related Services Division (BHJRS) Unit

The Philadelphia DBHIDS’ Behavioral Health and Justice Related Services Division (BHJRS) was created to ensure that individuals with behavioral health challenges and justice-involvement will have the same quality of life, healthcare, housing, and employment opportunities as all Philadelphia citizens. BHJRS seeks to reduce stigma, increase behavioral health awareness across systems, strengthen community and cross-system capacity, support recovery and resilience, and increase early intervention and access to behavioral health services. BHJRS addresses the myriad of behavioral health and justice-related issues that impact the individuals we serve. In addition, BHJRS identifies and facilitates linkages to evidence-based services more efficiently and cost effectively, measures outcomes quantitatively and qualitatively, and emphasizes improvement in quality-of-life functioning and better public health outcomes for all our citizens.

  • BHJRS staff facilitates transitions for persons in recovery who are being incarcerated or returning to Philadelphia from county, state, and federal prisons by providing continuity of care information and facilitating linkages to behavioral healthcare service.
  • BHJRS staff conducts admission and discharge planning for persons in recovery who are entering or returning from State Hospital and CHIPPS programs. This includes psychological assessment and the development of Community Support Plans.
  • BHJRS staff work in conjunction with the Philadelphia’s Common Pleas and Municipal Mental Health and Veterans Court by providing technical assistance, grant support and services promoting diversion of individuals from incarceration into behavioral health treatment.
  • BHJRS staff is assigned to work at the Civil Mental Health Court (CMHC) sites and provide oversight and technical assistance as needed. In partnership with the CMHC, staff conducts community training on involuntary civil mental health commitment procedures, including education and advocacy for family members of persons in recovery.
  • BHJRS staff conducts training for other major DBHIDS initiatives such as Police Crisis Intervention Team (CIT), Mental Health First Aid (MHFA), Targeted Case Management orientation and other training and community events.
  • BHJRS staff direct admission and discharge planning, utilization review and quality assurance for Philadelphia’s 124 Long Term Structured Residence (LTSR) beds.
  • The Veteran Initiatives Unit (VIU) within BHJRS Division provides comprehensive guidance to Service Members, Veterans and their families, aiding them in navigating healthcare systems, criminal justice system, and their community resources. This includes family support, housing, education, and employment. The VIU also works in partnership with the US Department of Veteran Affairs (VA) to serve Veterans who are Non-VA eligible and are currently being diverted through the Philadelphia Veterans Court through the PA Jail Diversion and Trauma Recovery Program for Veterans.

The Admission, Discharge and Planning Team (ADAPT)

Any acute facility which wants to transfer a patient to one of the two Extended Acute Care Units in the City must first obtain authorization from ADAPT. ADAPT screens, evaluates and reviews all referrals in order to ensure appropriate utilization of additional hospital days in an Extended Acute Care Unit. The unit also has responsibility for authorizing admission to Norristown State Hospital from the Extended Acute Care Units. It coordinates with Community Behavioral Health around concurrent reviews for continued hospital stays and discharges to a community facility.

PMHCC provides administrative supports, including fiscal, human resources, and IT services to Coordinated Consumer Services.